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Covid-Safe Statement

* Updated September 22nd 2020 *

Life has changed for us all over the past few months and we, like you, have been doing our best to navigate the new normal.

From the 24th September 2020, it is mandatory for all customers to wear a face covering when entering, exiting or moving around the building, including when using the bathrooms. This applies to all internal areas including our accommodation. Staff are also required to wear face coverings.

In line with additional guidance from HM Governments and following our own thorough risk assessment, the following practices have been put in place to enable us to serve dine-in customers safely:

  • Increased hand washing by staff, and the use of alcohol gels between customers.
  • Alcohol gels are also available for customers to use at various stations through the premises, and doors are left open an easy and natural flow of traffic.
  • We are proud of having always adhered to the strictest of cleanliness schedules. This has been further enhanced and staff have all completed additional training. Surfaces, door handles, seats and tables will be cleaned regularly and after all contact, as well as all of the equipment used by staff, for example the coffee machine.
  • Staff will be working, as much as possible, in ‘pods’. If one member of a pod were to fall ill, all members of that pod will be asked to self-isolate for 14 days in line with government advice. This will enable us to remain open with an alternative pod of staff and reduce the risk of cross-contamination. Please bear in mind that this will likely mean that we have to operate on a reduced number of staff.
  • The layout of our kitchen enables our staff to work side-by-side with no need for face-to-face contact. A 2m distance is, generally speaking, not possible and for this reason the pods of staff will enable us to ensure there is minimal cross-contamination should one member of staff become ill.
  • Deliveries will be made to a specific location, with no need for drivers to enter the premises or come into contact with any member of our team.

Table Bookings

  • There will be a greeter at the front door to direct you to your table. They will take you to your table and explain all you need to know about the new processes and systems in place. We are also operating a full table service so customers have no need to go to the bar at all, thus avoiding any face to face contact with staff. Inside tables can be booked, or you can just come along when the un-booked tables operate as first come, first served. The garden will only be available on a first come first serve basis.
  • All diners will be required to provide as a minimum a phone number but ideally a phone number and email address as contact details. These will be retained for 21 days in line with HM Government requirements before being confidentially destroyed.
  • It is currently illegal for groups of more than 6 people to gather inside or outside. Children are included in this number. For this reason, we will not accept bookings of more than 6 people. Please note, we will not book larger groups across several tables as you will still count as a single group and this would still be against the Covid-19 laws.
  • Should a booking arrive as a group of more than 6 we will have no choice but to refuse service. Should it be apparent that a larger group has booked several smaller tables to try and get around the 6 person limit, then we will refuse service to all members of the party and they will be asked to leave. Whilst we cannot wait until these limitations can be lifted, they are non-negotiable and we will not deviate from them to ensure the safety of our staff and all of our customers, and to ensure our compliance with the law.
  • The only exception to the above, is for a single household of 6 or more who are able to eat out together. If you think this applies to you, please call 01364 646100 to speak to a manager.
  • Dogs will be allowed in most rooms (not in the library), but must be kept on a short lead and under the customers tables at all times. This is to avoid any interaction between tables and allow waiting staff to have free movement around the tables which is imperative with full table service.
  • All our menus and drinks lists are single use and will be destroyed after you have finished with them. For this reason we will leave them with you for the duration of your meal.
  • We are operating a card only policy with no cash on site at all. All customers are encouraged to use contactless payment where possible.

The Garden

  • The tables in the garden will operate on a first come, first serve basis only and sadly cannot be booked.
  • Some paper menus will be available, but as these are single use we would encourage all guests to make use of our QR code to view the menu on their smart phone. Don’t worry, we can help you with this when you arrive!
  • All food and drinks will be ordered and paid for from a single ‘order point’ in the garden, where there will be plenty of space for queueing and the ability to easily maintain a 2 metre distance from other queueing guests.
  • Food and drinks will then be delivered to your table by a member of the team.
  • We are sorry, but we cannot serve the Sunday roasts to garden tables. If you specifically wish to have a roast dinner then you must be seated at a table inside. We would recommend booking these in advance.
  • Please do not move the tables in the garden, and please do not swap tables once seated! Our garden tables seat a maximum of 6 people each and we are able to accommodate tables of a maximum of 6 people per group due to Covid-19 legislation. Please bear this in mind when visiting with larger numbers of people.
  • All guests will be required to provide a name and telephone number for one member of the group. These will be retained for 21 days in line with HM Government requirements.
  • Should the garden become full, we will put a blackboard out at the top of the drive. This will mean that customers won’t need to drive into the car park or get out of their car when they will be unable to get a table.
  • Children must be accompanied by an adult at all times.
  • Unfortunately, our chess set is not available for use at this time.


  • You will be asked to confirm prior to check-in that you do not have any Covid-19 symptoms. Should symptoms develop during your stay, we respectfully ask that you leave to return to your primary residence immediately.
    • We will call you on the day before check-in to take any additional details we need to complete your check-in. There will be a member of staff at the main entrance who can help with any questions you may have and provide assistance with your bags if required.
      • We will ask you to book a specific time for breakfast to ensure that we don’t have all guests dining at once. We will also ask you to pre-order breakfast and will leave a menu in your room to enable you to do so.
      • We will no longer have a buffet table available, and instead all items will be served direct to your table.

      Neither guests nor our staff are required to wear a face covering whilst on our premises. However, some guests and staff may prefer to do so and we entirely respect and support their decision. We will provide full training to all of our staff on the correct way to use facemasks as per WHO instructions, regardless of their decision.

      Due to the constantly changing nature of this situation, and in anticipation of further guidance from HM Government, we will be continuously reviewing our procedures and updating them as appropriate.

      We look forward to welcoming you at Turtley very soon. If you have any questions or concerns then please do not hesitate to contact us by phone on 01364 646100 or We would be very happy to answer any questions or specific concerns you may have.